🔒 Privacy Policy

Effective Date: August 1, 2025

At Great Lakes Water Treatment, Inc. (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information, how we communicate with you, including by phone and text—and the choices you have regarding your data.

📋 Information We Collect

We collect personal information through both online and offline interactions to provide and improve our services. This includes:

• Contact Information: Name, address, phone number, and email—used to schedule appointments and respond to inquiries.

• Direct Collection: Information you provide in person (e.g., during door-to-door canvassing, at in-store kiosks, or through retail lead generators).

• Communication Data: Records of phone calls, text messages, and emails exchanged with you.

📞 How We Use Your Information

We use your information to:

• Contact you via phone, text, or email to confirm interest in our services

• Respond to requests for information or quotes

• Schedule and confirm appointments with our sales representatives

• Improve customer experience and lead generation processes

• Comply with legal and regulatory obligations

📣 Lead Generation & Communication Methods

We obtain leads through various methods, including:

• Customer referrals

• Social media advertising

• Online submissions and search engines

• Direct mail responses

• In-person interactions at retail stores

• Door-to-door canvassing

By providing your information through any of these methods, you consent to being contacted about our services, including via phone calls and text messages.

📱 Text Message & Call Policy

If you provide your phone number, you may receive calls or text messages from us to follow up on your interest or schedule appointments. Standard message and data rates may apply.

Opt-Out Options:

• Reply “STOP” to any text message to unsubscribe

• Contact us directly to opt out of calls or other communications

• Opting out will not affect your ability to receive services or support

🔗 Information Sharing

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers (e.g., appointment schedulers) who help us operate our business. These providers are contractually obligated to maintain the confidentiality and security of your information.

🔐 Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. These include:

• Secure servers

• Access controls

• Encryption protocols (where appropriate)

🧾 Your Rights & Choices

Depending on your location, you may have the right to:

• Request access to your personal information

• Update or correct your data

• Request deletion of your information

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable laws.

🔄 Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

📬 Contact Us

If you have questions about this Privacy Policy or your personal information, please reach out:

• Phone: (216) 464-8292

• Email: Info@rainsoftwater.com

• Mailing Address: 9329 Ravenna Rd STE G Twinsburg OH 44087

Hours of Operation: M-F 9:00 – 4:00 pm (Eastern Time, US)